Frequently Asked Questions
Everything you need to know about your next adventure with SHQ Boardsports.
What are your shipping rates for boards and larger equipment?
We offer flat-rate shipping on most accessories, while larger items like surfboards, SUPs, and windsurf rigs are calculated at checkout based on your location and the item's dimensions for secure freight.
Can I demo gear before making a purchase?
Yes, we offer demo programs for selected kiteboarding, wing foiling, and paddleboarding gear at our local beach locations. Contact our team to check availability and schedule a session.
What is your return policy for technical hardware?
You can return unused items in their original packaging within 30 days of purchase. Please note that technical gear that has been used in the water cannot be returned unless it is found to have a manufacturing defect.
Do you provide professional repair services for boards and sails?
Absolutely. SHQ Boardsports offers a full suite of repair services for fiberglass, epoxy, carbon fiber, and sail/kite canopy damage to get you back on the water as quickly as possible.
How do I know which board size is right for my skill level?
Our expert staff has curated detailed size guides for every category. If you are unsure, you can use our 'Gear Finder' tool or call us for a personalized recommendation based on your weight and experience.
Do you offer international shipping?
Currently, we ship primarily within the country to ensure the safety and integrity of large equipment, but we can provide custom international quotes for smaller accessories upon request.