Returns & Exchanges
At SHQ Boardsports, we want to ensure you are completely satisfied with your gear. If your new equipment isn't the perfect fit, you can return or exchange most items within 30 days of purchase provided they are in original, unused condition.
Initiate Your Request
Contact our customer service team via email or visit our retail store with your original order number and proof of purchase to begin the return process.
Prepare the Gear
Ensure all items are securely packed in their original packaging with all tags, manuals, and accessories included to qualify for a full refund.
Ship or Drop Off
Send your package back to our Melbourne warehouse using a tracked shipping service or drop it off directly at our shop during business hours.
Inspection and Refund
Once our technicians verify the condition of the equipment, we will process your refund or exchange within 3-5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing